• Expand current customers and their current spend by quota allocation; identify and execute upsell and cross-sell opportunities across PagerDuty's product portfolio • Influence C-level leaders through weekly/monthly in-person meetings; build and maintain strategic relationships with decision-makers and economic buyers • Develop comprehensive account plans that identify growth opportunities, competitive threats, and expansion strategies; maintain a deep understanding of customers' business priorities and budget cycles • Drive adoption of Operations Cloud to deliver visible customer value and expand platform usage • Apply Command of Message methodology to articulate business value; develop compelling business cases that align PagerDuty solutions to customer strategic initiatives • Execute complex, multi-product sales motions; coordinate with Solution Consultants for technical validation and proof-of-concept engagements • Partner with Customer Success Managers to monitor account health, identify expansion signals, and proactively address risks • Maintain accurate forecasting in Salesforce; manage sales pipeline with disciplined qualification using MEDDICC framework • Work closely with Solution Consultants, Customer Success, Product Management, and Renewal Managers to ensure a seamless customer experience