The Customer Service Representative will deliver high-quality service across multiple channels (phone, chat, email) by resolving customer inquiries accurately and professionally, often managing multiple conversations simultaneously. This role also requires managing customer data, processing secure transactions, and providing technical support for Learning Management System users.

The primary responsibilities involve managing customer interactions and assisting clients with hotel reservation inquiries. This includes ensuring a seamless booking process and delivering exceptional customer support.

This role provides centralized pre-bind support to the field by preparing surplus lines paperwork, validating quotes for accuracy before binding, and tracking renewal timing. The analyst ensures documentation and data are complete and organized while escalating complex issues to the Field Specialist.

The Senior Investigator will conduct high-level, complex investigations into suspected healthcare fraud and abuse, routinely handling sensitive, high-profile, or national scope cases involving intricate fraud schemes. Responsibilities include researching and documenting cases, facilitating money recovery, making required referrals, and providing training to less experienced investigators.