• Serve as a patient advocate on behalf of the patient to coordinate access to medicines for timely treatment initiation, training, and ongoing shipments across HCP office, payer, and specialty pharmacy. • Understand a patient’s support needs and interaction preferences to deliver a seamless, tailored patient experience that helps each patient complete their treatment as prescribed by the HCP (Healthcare Professional). • Provide support to patients and HCPs (Health Care Professional) throughout the prior authorization and appeals processes. • Educate providers and patients on relevant payer policies to help ensure patients can start and stay on therapy. • Provide support to each assigned patient about their coverage status while maintaining accurate information in the designated computer system to support data integrity of information relayed to customers and clients. • Manage a regional caseload promptly as defined by Service Level Agreements. • Triage accounts and patient cases to aligned Field Access Lead based on business rules established by client. • Identify trends regarding reimbursement delays, patient concerns, and reports to leadership. • Communicate with assigned patients, e.g., patient insurance benefit information, available out-of-pocket support, etc. • Communicate with Field Access Lead regarding patient updates, missing information, and delivery of benefits. • Collaborate with targeted providers and pharmacies by following up to ensure prescriptions are being processed. • Help ensure patients have access to all information, by compliantly navigating payer reimbursement, and mitigating any patient out-of-pocket barriers, as applicable. • Educate on and enroll patients in Patient Support Programs. • Provide coverage by answering inbound calls from providers, clients, patients, care givers, and pharmacies when applicable. • Follow all requirements associated with compliance with program regulations, including HIPAA (Health Insurance Portability and Accountability) and patient privacy.