Watts Water Technologies

A global leader in the innovation, development, and manufacturing of water technologies, systems, and solutions.

Senior Technical Support Specialist

Support EngineerSupport EngineerFull TimeRemoteTeam 5,001-10,000Since 1874H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

43 days ago

Salary

$30 - $37 / hour

Bachelor Degree3 yrs expEnglish

Job Description

• Provides expert-level support for Commercial and Industrial Water Treatment systems • Resolves complex technical issues • Guides customers, partners, and service contractors through troubleshooting, installations, and warranty inquiries • Offers timely solutions and interprets technical documentation • Coordinates service needs • Documents and manages service functions using Sales Force Systems • Reviews wiring diagrams, schematics, CAD drawings • Communicates effectively at different levels of the organization

Job Requirements

  • Bachelor's Degree in Chemistry, Engineering, or related field
  • Minimum 3 years’ experience in the water treatment industry
  • 3-5 years of water treatment experience and/or mechanical field experience, education and training
  • Field service coordination/project management experience a plus
  • Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures
  • Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment

Benefits

  • Competitive compensation based on your skills, qualifications and experience
  • Comprehensive medical and dental coverage, retirement benefits
  • Family building benefits, including paid maternity/paternity leave
  • 10 paid holidays and Paid Time Off
  • Continued professional development opportunities and educational reimbursement
  • Additional perks such as fitness reimbursements and employee discount programs

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