Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” Committed to technology, product innovation, quality, and exceptional customer service. Supports over 60,000 customers in more than 30 countries. Employs over 6,000 skilled professionals, including industry experts and technology specialists. Headquartered in Canada with a global footprint and offices around the world. A 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
Customer Support and Professional Services
Location
United States + 1 moreAll locations: United States, Canada
Posted
9 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The Customer Service Representative / Customer Support Analyst will be responsible for supporting the day-to-day processes of the Software Support Center, including but not limited to:
- Queue management
- Queue call coverage
- Responding to emails
- Live chat
- Troubleshooting
- Other escalated Client issues
The Professional Services Representative / Specialist will work within a fast-paced, service-oriented, and results-driven environment. The successful candidate will:
- Be a strong communicator who is action-oriented
- Have experience with implementations and integrations
- Deliver training
- Collaborate with colleagues in all areas of the business including software development, professional services, customer support, sales, and finance
Qualifications
- Passionate drive for results and action-oriented
- Strong interpersonal savvy and world-class customer focus
- Integrity, humility, and trust
- Strong communication
- Process management skills
- Outstanding time management skills
Benefits
- Comprehensive Benefits Plans
- Competitive Salaries & Variable Compensation
- Employee Share Purchase Plan with Employer Match
- Retirement Savings Plans
- Paid Time Off
- Tuition reimbursement
- Flexible Work Options
- Community Involvement
- Rewards & Recognition
- Company Events
Job Requirements
- Passionate drive for results and action-oriented
- Strong interpersonal savvy and world-class customer focus
- Integrity, humility, and trust
- Strong communication
- Process management skills
- Outstanding time management skills
Benefits
- Comprehensive Benefits Plans
- Competitive Salaries & Variable Compensation
- Employee Share Purchase Plan with Employer Match
- Retirement Savings Plans
- Paid Time Off
- Tuition reimbursement
- Flexible Work Options
- Community Involvement
- Rewards & Recognition
- Company Events
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Field Service Scheduler
LayerZero Power Systems IncLayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.
The Customer Service Technician plays a vital role in ensuring the reliability and performance of LayerZero’s Power Systems, Inc. This position involves hands-on service, technical support, and customer interaction, both on-site and remotely. The ideal candidate will have strong ...
Customer Care Specialist
EEOCAdvancing EEO for all. Sharing information here to help you understand and prevent employment discrimination.
Customer Care Specialist at Fulton Bank resolving customer banking inquiries
We are seeking a Travel Experience Consultant to assist clients with planning meaningful travel experiences. In this role you will guide individuals and families through destination options, travel planning decisions, and booking coordination. Consult with clients to understand t...
Customer Service Representative
Lisa RusselSince 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose. Over 20% growth last year, even during challenging economic conditions Stability and long-term demand Serve clients across the U.S. and Canada
This role involves educating families and individuals on coverage options that protect their financial future. Deliver exceptional client experiences through clear communication and empathy. Collaborate with mentors and teammates to achieve personal and team goals. Maintain a pos...
