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Role Description

The Client Delivery Analyst II supports the successful implementation of various complex financial institution debit and/or credit projects and initiatives. Incumbent will participate in client consultation on business and technical requirements and assume a technical leadership role for assigned implementations.

• Meet with clients to discuss specifications and facilitate meetings with key client personnel as needed.
• Complete Gap Analysis to define system set-up requirements.
• Provide consulting and guidance to clients on the best approach to meet their business requirements for assigned implementations.
• Understand client business requirements and communicate between technical groups at client and vendor locations.
• Data map technical files between systems.
• Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time.
• Identify and report outstanding issues to the assigned project manager; assist with issue resolution.
• Ensure quality in the implementation process; communicate technical aspects and requirements of implementations with third-party vendors and internal Project Support Team.
• Validate system parameters and conduct testing; modify program parameters when necessary.
• Provide technical support to clients during the design, development, and implementation phases of the project.
• Provide extended hour post-implementation support for projects, and occasional on-site support as needed.
• Follow change control and appropriate change management processes.
• Develop working relationships with clients and internal business partners/project team members to effectively communicate and successfully deliver complex project implementations.
• Assist with identifying improvements to the defined processes within the department.
• Understand and complete tasks associated with various types of department projects; perform other duties as assigned.
• Provide after-hours on-call support for project installations as needed.
• Perform other duties as assigned.

Qualifications

• Associates degree in related field and/or equivalent combination of experience and education is required.
• Bachelor’s degree preferred.
• Three (3) years of related experience in the payment processing industry required.
• Thorough understanding of payment card products, support services, and processes required.

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program

Company Description

At Velera, we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract, and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve.

• Inclusive environment where diverse talent thrives.
• Strive to foster a safe and inclusive work environment for people to bring their authentic selves.