The primary role involves promoting customer satisfaction by converting incoming customer calls into booked service appointments and evaluating these calls to match the correct technician to each job. Responsibilities also include learning call scripts, prioritizing urgent calls, relaying accurate details to field technicians, and recording/reporting service calls.

The agent will handle both inbound and outbound calls, guiding healthcare clients through inquiries with professionalism and accuracy using web-based systems. Responsibilities also include documenting customer information, verifying details, offering additional information when appropriate, and conducting outbound surveying calls.

The Customer Service Representative will assist shareholders primarily with voting processes related to proxy materials and Board of Directors meetings via inbound and outbound calls and email. Key duties include guiding callers on submitting votes, understanding ballot items, requesting materials, and accurately documenting all interactions.

The primary function involves answering inbound calls to provide education, enrollment, and helpline services for Michigan residents, specifically assisting clients with the Atypical Provider program for Home Health care services navigation.