We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
Customer Service Representative
Location
United States
Posted
11 days ago
Salary
Not specified
No structured requirement data.
Job Description
Description
RJP (Real Job Preview) Zoom call with the Maximus team will be March 10th from 1:00-2:30, equipment pick up will be March 23 from East Lansing and the training will start 3/24.
Position will be remote indefinitely at this time. Must have a quiet place to work without distractions, internet speed of 20 mbps.
Hours: Monday - Friday. Must be available from 8am-5pm. Starting hourly rate is $15.00hr.
Training Hours/Days: MBSH: 8:00 AM - 5:00 PM M-F, 13 days – subject to change
Answer inbound calls providing education, enrollment, and helpline services for the State of Michigan. This specific role will be assisting clients with the Atypical Provider program that helps Michigan residents apply for assistance with Home Health care services. They will help clients that may be having trouble navigating the website or individuals that do not have access to the website. They answer questions about navigating the portal and setting up services
Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries. Customer service is the primary function. Calls are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting. May respond to customer inquiries by referring them to published materials, secondary sources, or more staff. Communicates routine information in a clear and accurate way with internal and external contacts
• Must live within the state of Michigan
• 25 Mbps download/10 Mbps upload internet speed, at least 30 GB of data (50 Mbps if you share internet with others in the household)
• Quiet place/distraction free, smart phone or tablet
• Working remotely is not a substitute for dependent care
• Must sign all agreements
Skills
Customer Service, Customer service oriented, Microsoft office, Email, CSR, phones, data entry, high volume calls, Typing, call center experience, Health care
Top Skills Details
Customer Service,Customer service oriented,Microsoft office,Email
Additional Skills & Qualifications
Must have:
Feel comfortable working on a computer and the ability to use dual monitors
35 WPM on typing test that we will give (test scores will be uploaded into Fieldglass)
They will have to talk and type at the same time (real time) while taking calls
Great communication both verbal and written
Clear and articulate speech as this position is over the phone
Customer service experience (could be call center, retail, banking, face to face or over the phone customer service)
Shift flexible
Nice to haves:
Benefit enrollment experience
Champs, CRM, MAXeb experience
Large volume call experience
Here are a few reasons why candidates aren’t selected:
• Unable to give a 3-month commitment
• Needing time off during training (Maximus encourages suppliers to support the Attendance policy that there is “no” approved time off during training and will be subjected to attendance points/end assignment).
• Candidates not on camera during the entire RJP. Maximus cannot determine if they are engaged.
• All candidates must attend the RJP.
• Behavioral concerns during the RJP; laying down, sleeping, distraction from infants/kids, driving, shopping, etc.
• Lacks the basic functional technical abilities necessary to be successful in the role
• Very low typing score
Experience Level
Entry Leve
Job Type & LocationThis is a Contract position based out of East Lansing, MI.
Pay and BenefitsThe pay range for this position is $15.00 - $15.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully remote position.
Application DeadlineThis position is anticipated to close on Mar 19, 2026.
h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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