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Role Description

Fabric is looking for a Client Partner to serve as the primary strategic advisor and relationship owner for our existing clients. In this role, you will partner with executive decision-makers and program stakeholders to guide them through their digital transformation journey — helping health plans, providers, and health systems realize the full value of their partnership with Fabric.

This is a post-sale, high-touch consultative role. You will own a book of business, building deep, longitudinal relationships with clients while driving retention, renewal, and organic growth. You sit at the intersection of client strategy and internal execution — translating client objectives into action across Legal, Implementation, Clinical, Product, and Engineering. This role reports directly to the Head of Client Partnerships.

What You'll Do

• Establishing C-suite and program stakeholder relationships following the sales cycle to deeply understand each client's business objectives, success metrics, and strategic priorities.
• Leading the full cycle of account retention and renewal — including opportunity management, planning, contracting, negotiation, and closing.
• Owning the entirety of each account, maintaining a comprehensive understanding of client goals both directly related and adjacent to the current contractual partnership.
• Identifying expansion opportunities on- and off-cycle, collaborating with Sales to pursue and qualify cross-sell opportunities.
• Acting as the primary point of contact between the client and internal Fabric teams, ensuring seamless coordination and clear communication across all functions.
• Deploying consultative, data-driven problem-solving to diagnose challenges, identify root causes, and deliver actionable recommendations that improve client health.
• Developing and delivering compelling executive-level presentations that articulate partnership value and progress toward client outcomes.
• Advocating internally for client needs across product, clinical, and partnership decisions, while serving as the external messenger back to clients.
• Building client advocacy through marketing opportunities such as case studies and events.

Qualifications

• 4+ years of experience in a B2B client-facing role in Consulting, Account Management, or Customer Success.
• Proven experience driving change and transformation for external clients using data, analysis, and strategic recommendations.
• Demonstrated competency in renewal, relationship, and contract management.
• Strong executive presence and presentation skills, with experience tailoring messages for C-suite and operational stakeholders.
• Technical acumen in digital health, preferably with virtual care and patient engagement SaaS platforms.
• Ability to collaborate effectively across internal teams by leading through influence.
• Familiarity with CRM, product support, and reporting tools; proficiency in Microsoft Office and Google Suite.
• Self-motivated and deadline-driven, with strong organizational skills and the ability to manage multiple priorities simultaneously.
• Ability to travel up to 25% of the time for client meetings.

Requirements

• The national pay range for this role is $70,000.00 – $90,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications.
• Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses.
• If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications.
• Expected compensation ranges for this role may change over time.