• Lead the requirements lifecycle for complex ServiceNow initiatives—partnering with government stakeholders to elicit, analyze, and validate functional and technical needs. • Translate strategic business goals into scalable, compliant ServiceNow solutions that align with federal standards and agency mission priorities. • Own the design and documentation of end-to-end business processes, workflows, functional specs, user stories, and acceptance criteria. • Guide system and user acceptance testing, ensuring that solutions are thoroughly validated and meet quality benchmarks. • Act as the primary bridge between business and technical teams—reviewing solution design, ensuring alignment with requirements, and managing scope changes. • Leverage deep knowledge of federal operations and ServiceNow platform capabilities to drive process improvements and solution optimization. • Facilitate stakeholder workshops, sprint planning, and executive-level presentations to communicate system capabilities and progress clearly and effectively.