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Role Description

We are seeking an experienced ServiceNow Lead Analyst to support and enhance enterprise ServiceNow capabilities. This role is primarily hands-on (approximately 85%), with light people leadership responsibilities (approximately 15%), overseeing a team of ServiceNow professionals.

• Analyze, design, configure, and implement ServiceNow solutions to support enterprise workflows and business processes
• Maintain advanced working knowledge of assigned ServiceNow modules, integrations, and related development tools
• Lead requirements gathering, system analysis, and detailed design sessions aligned with business needs
• Independently manage and lead large ServiceNow initiatives, ensuring timelines and quality expectations are met
• Assign tasks and provide guidance to supporting analysts and technical staff
• Provide advanced application support, troubleshooting, and issue resolution, including participation in on-call rotations
• Track incidents, problems, and enhancement requests; communicate status and updates to leadership and stakeholders
• Identify opportunities to optimize workflows, automate processes, and maximize platform value
• Develop and maintain technical documentation, training materials, and status reporting
• Serve as a technical mentor to other ServiceNow analysts and support knowledge-sharing initiatives
• Adhere to established change management and governance processes
• Assist with implementation of new ServiceNow modules, features, and integrations
• Exercise independent judgment when working with sensitive or confidential information
• Work effectively in a matrixed environment with cross-functional teams

Qualifications

• 5–8+ years of experience as a ServiceNow Analyst or similar role
• Strong hands-on experience with ServiceNow analysis, design, configuration, and implementation
• Prior experience serving as a team lead or supervisor, including people management responsibilities
• Excellent communication skills with the ability to work effectively with both technical and non-technical stakeholders

Requirements

• Experience supporting large-scale or enterprise ServiceNow environments
• Exposure to multiple ServiceNow modules and integrations
• Experience leading complex projects or initiatives

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Company Description

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.