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Role Description

The Quality and Training Specialist - Underpayments is responsible for designing, developing, delivering, and maintaining comprehensive training and onboarding programs focused on our internal systems and underpayments processes. This role ensures that new and existing team members are equipped with the knowledge and skills necessary to perform effectively and in compliance with organizational standards.

• Facilitate training activities for new and existing Underpayment employees and Bridge users, as well as other topics as necessary
• Onboard new hires, including follow-up training and quality checks during the first 90 days to ensure understanding of key processes
• Provide thorough and consistent guidance and coaching to new hires and internal transfers
• Collaborate with leadership on training progression through the onboarding experience
• Evaluate training effectiveness by assessing trainees’ performance and analyzing feedback
• Identify and implement opportunities to streamline and optimize how training is delivered
• Prepare/deliver feedback on trainees’ work
• Serve as a subject matter expert as needed, including cross-functionally, to shape and deploy effective training
• Maintain accuracy of Underpayment policies, procedures and workflow documents and ensure documentation is updated and communicated

Qualifications

• Experience training virtual in-person classes for onboarding and upskilling topics
• Experience developing training presentations and job aids
• Strong presentation and facilitation skills
• Excellent written and verbal communication
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Mathematical skills: ability to calculate rates using addition, subtraction, multiplication, and division
• Analytical and problem-solving abilities
• Ability to manage multiple priorities and adapt to changing needs
• Detail-oriented with a focus on accuracy and compliance
• Collaborative mindset with strong interpersonal skills
• Commitment to continuous learning and professional development

Requirements

• Experience with healthcare billing, underpayments, or revenue integrity processes
• Experience with the Bridge platform (insurance billing)
• Experience developing SCORM-based eLearning courses
• Knowledge of, or experience with, Adult Learning Theory
• Certifications: APTD, CPTD, CPLP or similar

Work at Home Requirements

• A quiet, distraction-free environment to work from in your home
• A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required
• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive
• Must reside in the United States within one of the states listed below: Alabama, Arkansas, Delaware, Florida, Georgia, Iowa, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, Nebraska, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin, and West Virginia