Mend.io
Welcome to the AI Native World! Software’s DNA has changed. The rules of application security will never be the same.
Technical Success Manager
Location
United States
Posted
44 days ago
Salary
Not specified
Bachelor Degree4 yrs expExperience acceptedEnglishJenkinsSDLC
Job Description
• Act as the primary technical point of contact for assigned accounts
• Conduct technical health reviews to assess implementation status
• Develop and maintain best practices for at-scale implementations
• Identify potential technical roadblocks and address them proactively
• Collaborate with internal teams to deliver optimal solutions
• Design and execute success plans with measurable goals
Job Requirements
- 4+ years in Customer Success or Customer Experience
- 2+ years in a technical support or engineering role
- Bachelor's Degree or higher in a related field or equivalent work experience
- Experience with SDLC/DevOps tools (GitHub, GitLab, Jenkins)
- Experience with SCA or SAST solutions
Benefits
- Collaborative, empowering workplace
- High-level technical training and workshops
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