• Provides end user support to users of EMRs, specifically Homecare Homebase. • Provides technical assistance by responding to inquiries regarding errors, problems, or questions with the program documenting and following to resolve in a timely manner. • Assists with creating user documentation. • Writes and maintains functional training materials. • Assists with installing upgrades to Patient Management Software under direction of the supervisor. • Tests enhancements that are provided by software vendor to verify workflows and process logic are correct. • Works with software vendor on complex problems to find resolution for the end user. • Establishes timelines and works with various project teams in other departments. • Serves as liaison between team members and functional area management. • Trains end users in a classroom and/or web based environment. • Monitors and reports performance of systems. • Oversees small and intermediate projects. • Assists with coordinating delivery of new enhancements to users. • Participates in on-call duties. • Performs other duties as assigned.