• Coach team members to achieve and surpass performance goals, specifically overseeing the team’s ability to meet Services ARR attach quotas, improve sales win rates by positioning the value of Samsara services and facilitate seamless Sales to Services transitions. • Translate business needs into clearly scoped technical projects, perform technical vetting to ensure feasibility and alignment, and partner with customer account teams on prioritization decisions • Define project goals, success criteria, and expected impact • Collaborate with GTM leadership to shape service offerings in support of broader company initiatives, including the launch of new products. • Oversee the ongoing enablement of Samsara’s sales and customer success teams on how to communicate service offerings to customers and properly manage customer expectations pre-sale. • Ensure goal clarity and implement strategies to enable new hires to achieve productivity quickly. • Evaluate and improve operational processes within the team scope to reduce unnecessary complexity and delays. This includes refining Services templates, engagement processes, and methodologies to increase automation and system efficiency. • Define strategic initiatives with input from cross-functional leaders to drive improvements in process, enablement, and accuracy leveraging AI to drive efficiencies. You will be responsible for forecasting services and closely monitoring the ARR pipeline to understand capacity demands. • Gather, interpret, and present data to inform team decisions, utilizing Salesforce reports and dashboards to assess team performance and identify areas for improvement. • Anticipate and mitigate operational risks that may impact team objectives, contributing to the development of risk mitigation plans regarding services scoping and delivery. • Foster a collaborative environment to promote open communication with Sales, Sales Engineers, and Customer Success to integrate services solutions into comprehensive Samsara proposals. • Demonstrate a willingness to get your hands dirty while championing Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team).