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Role Description

As a Renewals Account Manager, you are the guardian of our existing customer base. You aren’t just "chasing signatures"—you are a strategic partner focused on ensuring our clients continue their accessibility journey without interruption. Your primary mission is to manage the end-to-end renewal process, maintain high retention rates, and bridge the gap between customer success and sales expansion.

• Own the Renewal Lifecycle:
  • Manage a high volume of renewal transactions from quote generation to close, ensuring 100% on-time renewals.
• Negotiation & Contract Management:
  • Handle pricing discussions, contract redlines, and procurement hurdles to ensure mutually beneficial terms.
• Expansion Identification:
  • Act as a "scout" for the sales team. By monitoring usage patterns and client health, you will identify opportunities for upsells, cross-sells, and seat expansions.
• Retention Strategy:
  • Proactively identify "at-risk" accounts and collaborate with Customer Success Managers (CSMs) to develop save-plans.
• Data Integrity:
  • Maintain meticulous records in Salesforce, ensuring all renewal forecasts are accurate and up to date.
• Process Improvement:
  • Streamline the renewal workflow to reduce friction for both the customer and internal teams.

Qualifications

• 3+ years in a Renewals, Account Management, or Sales role within the SaaS industry.
• A proven track record of meeting or exceeding retention quotas and managing complex renewal cycles.
• Proficiency with Salesforce (or similar CRM) and a solid understanding of subscription-based billing models.
• Exceptional negotiation skills and the ability to explain the value of digital accessibility to stakeholders ranging from Developers to C-Suite executives.
• A genuine interest in digital inclusion and making the web a better place for people with disabilities.

Requirements

• Experience in a Renewals, Account Management, or Sales role within the SaaS industry.
• Proven track record of meeting or exceeding retention quotas.
• Proficiency with Salesforce (or similar CRM).
• Exceptional negotiation skills.
• Genuine interest in digital inclusion.

Benefits

• Work for a company that is actively solving a major civil rights issue in the digital age.
• We are scaling rapidly; your impact on our recurring revenue will be highly visible.
• A collaborative, remote-friendly environment where we value "do-ers" and creative problem-solvers.