• Develop, implement and refine strategic communications plan that aligns with the company’s goals and objectives. • Guide response to customer inquiries related to fraud concerns and package security metrics, primarily through email correspondence. • Analyze and translate complex customer metrics and fraud prevention information into clear, understandable communication for both internal and external audiences. • Ensure timely and accurate responses to customer and USPS concerns, adhering to USPS fraud prevention policies. • Work with the fraud prevention team to gather and relay feedback from customers to improve processes and communication strategies. • Track and monitor recurring fraud-related inquiries, providing data insights to enhance USPS's fraud prevention tactics. • Conduct presentations for internal and external stakeholders as needed. • Collaborate with cross-functional teams to create templates, FAQs, and response guidelines for handling frequent customer concerns. • Maintain an organized log of all communications, ensuring compliance with USPS standards.