AdaptHealth
Empowering patients to live their best lives
Senior Manager, Internal Communications
Location
United States
Posted
41 days ago
Salary
Not specified
Bachelor Degree5 yrs expEnglish
Job Description
• Lead end-to-end change management communication strategies for our dispersed field operations team
• Develop comprehensive change communication plans that include stakeholder analysis, timing strategies, channel selection, and feedback mechanisms
• Create and manage communication campaigns that drive employee understanding, adoption, and engagement throughout change initiatives
• Partner with project leaders and executive sponsors to anticipate resistance points and develop proactive messaging strategies
• Design and implement feedback loops to assess employee sentiment and adjust communication approaches accordingly
• Execute internal communication strategies that align with AdaptHealth's mission, vision, and values while supporting key business priorities
• Develop content for multiple channels including The Kitchen (intranet), email, video, town halls, and manager toolkits
• Craft clear, compelling messages that translate complex business concepts into accessible content
• Manage communication calendars and ensure strategic timing and sequencing of organizational messages
• Create reactive Q&As and talking points for leadership to support consistent messaging
• Build strong relationships with leadership to understand strategic priorities and translate them into effective employee communications
• Provide strategic counsel to senior leaders on communication approaches, timing, and potential employee reactions
• Prepare executive communications including speeches, talking points, video scripts, and town hall materials
• Anticipate leadership communication needs and proactively develop solutions
• Demonstrate gravitas and credibility when advising senior stakeholders on sensitive or complex communication challenges
• Create engaging content that brings AdaptHealth's culture and values to life, including employee spotlights, success stories, and recognition features
• Develop manager communication toolkits that enable consistent messaging cascade across 600+ locations
• Design multimedia content including graphics, videos, and interactive materials that resonate with diverse employee populations
• Write and edit communications for accuracy, clarity, tone, and brand consistency
• Maintain AdaptHealth's warm, "kitchen table" communication voice that reflects our healthcare-at-home mission
• Establish metrics to measure communication effectiveness and change adoption
• Analyze engagement data and employee feedback to refine communication strategies
• Conduct post-implementation reviews to identify lessons learned and best practices
• Stay current on change management methodologies and internal communication trends
• Recommend and implement innovative approaches to reach AdaptHealth's dispersed workforce
• Work closely with human resources, operations, and other departments to support their communication needs
• Manage multiple concurrent projects with competing deadlines and stakeholder requirements
• Coordinate with external vendors when needed for specialized communication solutions
• Maintain project documentation and ensure proper version control and archiving
• Facilitate cross-functional communication working groups when needed
Job Requirements
- 5-7 years of progressive experience in corporate communications, with demonstrated focus on change management and internal communications
- Proven track record of leading communication strategies for major organizational changes (system implementations, restructuring, M&A, process improvements)
- Experience working in healthcare, large multi-site organizations, or similarly complex environments preferred
- History of successfully partnering with and influencing executive leadership
- Experience creating communications for diverse employee populations, including field-based and hourly workers
Benefits
- Maintain patient confidentiality and function within the guidelines of HIPAA
- Maintain compliance with AdaptHealth's Compliance Program and applicable company policies, procedures, and patient protocols
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