• Define and evolve human-centered design practices across teams and portfolios, ensuring consistent, high-impact use of design thinking. • Design and lead high-impact, cross-functional workshops to align business leaders, technologists, product managers and subject matter experts around customer outcomes and product strategies that drive business impact. • Set and oversee user research strategy across multiple products and domains in aerospace, defense, operations and supply chain. • Establish rigorous and impactful user research practices. • Ensure insights inform product and business strategy. • Own and drive end-to-end user experience outcomes across a portfolio of enterprise products with hands-on involvement from discovery through user adoption and sustainment. • Communicate product vision, research insights and design strategy to executives and cross-functional leaders to drive alignment and action. • Build strong, trust-based relationships with cross-functional leadership to ensure design excellence is embedded in product and technical decision-making. • Shape design standards, patterns and systems that enable scalable, high-quality product experiences across the enterprise. • Build, mentor and develop a high-performing design team. Fostering a culture of craft excellence, collaboration, career development and continuous learning.