Chime

Helping everyday people achieve financial peace of mind, together.

Program Manager, Core Experience

Program ManagerProgram ManagerFull TimeRemoteTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

8 days ago

Salary

$116K - $160K / year

Bachelor Degree5 yrs expEnglishTableau

Job Description

• Own and maintain CX process documentation (SOPs, journey maps, knowledge base content) • Drive operational excellence by streamlining and automating back office functions—from Legal/Compliance workflows and bank partner coordination to high-risk account actions • Identify friction points across the member and agent journey and implement scalable solutions • Influence cross-functional roadmaps using data-driven insights • Partner with various cross-functional teams such as Product, Legal, Risk, Vendor Ops, Quality, and Learning to optimize agent performance • Ensure operational readiness and assess support impact for new features and policy changes • Lead initiatives that measurably improve CSAT, resolution rates, and contact rate

Job Requirements

  • 5+ years leading end-to-end programs in CX, Operations, or Product
  • Experience operating in regulated environments with strong compliance awareness
  • Demonstrated cross-functional partnership across Product, Compliance, Risk, and Ops
  • Strong analytical skills and experience using Looker, Tableau, Power BI, or similar tools
  • Proven ability to break down complex problems and influence roadmap direction
  • Experience building scalable processes that improved member experience metrics
  • Strong executive communication and stakeholder influence skills

Benefits

  • 401k match
  • Great medical, dental, vision, life, and disability benefits
  • Generous vacation policy and company-wide Chime Days
  • Bonus company-wide paid days off
  • Annual wellness stipend
  • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents
  • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
  • In-person and virtual events to connect with your fellow Chimers

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