• Ensures that correct processes, methodologies, and risk assessment are used on all projects. • Using revenue forecasting and sales pipeline data, defines and executes Project Management staffing and cross-training plans such that trained resources are available as needed and capacity is efficiently utilized. • Monitors process performance against profitability, on-time delivery, and quality targets. • Proactively identifies risks to ensure attainment of targets and engages cross functionally to mitigate risks. • Owns the operational component of the client relationship, ensuring that client requirements are captured and upheld. • Leads and participates in client meetings, status updates, and Quarterly and other Business Reviews. • Actively manages any reported deficiency in RWS deliverables, ensuring appropriate internal escalation and engagement of Sales, Department Management, and Quality Management. • Ensures timely and professional completion of root cause investigations, resolution, effectiveness verification, and client-facing CAPA reports. • Participates in RFP responses for new opportunities and client-facing bid defense meetings. • Partner with key stakeholders to be informed as appropriate regarding critical account activities, potential threats and opportunities, and recommends appropriate actions.