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Role Description

This is a remote position that requires active availability during the following times:

• Monday: 5:30pm - 6:30pm and 7:30pm - 9pm
• Tuesday: 5:30pm - 6:30pm and 7:30pm - 9pm

Total paid hours: 10 hours bi-weekly

Average workload: 5 - 8 hours bi-weekly

You’ll be asked to remain available and online during the scheduled time blocks. If there are no active shifts to manage or calls to respond to during a given time period, you’ll still clock in and be paid for your scheduled availability. This ensures reliable coverage for families while providing predictable pay for coordinators. There is also potential for additional hours during weekday afternoons and weekends when extra coverage is needed. The ideal candidate will have flexibility in the afternoons and weekends to pick up coordinator shifts when needed.

As an After Hours Coordinator, you’ll ensure caregivers and families are supported with empathy, professionalism, and timely communication. This is a part-time, remote opportunity that’s perfect for someone who enjoys helping others, thrives in a structured yet flexible environment, and values meaningful, family-centered work.

• Respond promptly and kindly to caregiver and family calls, texts, and emails
• Schedule and confirm shifts using our care management platform (WellSky)
• Support families with empathy, clear communication, and problem-solving
• Maintain accurate records and documentation for all scheduling activity
• Work collaboratively with the Safe at Home team to ensure a strong fill rate
• Handle challenges calmly and professionally, with compassion and care
• Represent Safe at Home’s mission and Kennedy Care’s Core Values every day: Love Others · Persevere · Be Authentic · Pursue Consistent Quality

Qualifications

• Experience in childcare, education, or customer service (preferred)
• Strong communication and organizational skills
• Empathy, reliability, and patience when interacting with families and caregivers
• Comfort using technology, email, and scheduling systems
• A positive, proactive mindset and commitment to high-quality care

Requirements

• Must be at least 18 years of age
• High School Diploma or equivalent
• Experience working with children in a professional setting
• Knowledge of computer skills
• Compassion for staff and families
• Customer service skills
• Support the administration team

Benefits

• Fully remote (perfect for teachers, parents, or students)
• Ongoing training and leadership support
• Accrued Paid Time Off (PTO)
• Meaningful work that directly supports families in your community
• A warm, collaborative team that values compassion and growth