• Gather and document requirements from business stakeholders and translate business needs into solutions / system design • Assess existing solutions and user behaviors to identify areas for improvement, including how users interact with solutions, how well the solutions support processes, and how well the solutions achieve desired results • Conduct gap analyses to determine areas for business opportunities • Translate business requirements into user stories within an agile framework and work with development resources to provide clarity and address concerns • Track reported system issues, develop recommendations for resolving issues, and drive timely resolution to ensure processes run smoothly • Document as-is and to-be process maps based on interviews with business stakeholders • Work with the quality assurance team to ensure that test cases are identified, changes are properly tested, and business requirements are met • Identify opportunities for improved data quality and translate business needs into reporting requirements • Build and maintain positive business relationships • Successfully multi-task across several concurrent priorities