Residential Support Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 2013H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

39 days ago

Salary

$32.9K - $66.9K / year

High School3 yrs expEnglish

Job Description

• Provide positive customer experiences to help troubleshoot basic technical problems. • Primary support will be through e-mail, but could include phone calls, instant messaging, or other communication methods • Represent the organization with relationship building, and generating, updating, and/or creating service request tickets for all communications • Develop a basic level of understanding of mechanical, keypad, and integrated Allegion consumer products and components • Develop a working knowledge of all reference material such as product catalogs, manuals, instruction sheets/templates, and price books • Participate in internal team chat forums • Address all interactions and drive them to successful resolution or escalate as required • Meet all service level agreements set by management • Build trust through complete follow-through on customer commitments • Support company values and mission to create a customer centric culture

Job Requirements

Minimum 3 years of customer service experience preferred
Minimum 12 months of call center experience preferred
Ability to work in a remote environment
Ability to answer multiple digital/phone interactions with customers per day
HS Diploma or GED required; Associate degree preferred
Ability to type 35 wpm, corrected speed
Knowledge of, and the ability to perform, basic computer skills
Strong written and verbal communication skills
Working knowledge of PC based software applications (Microsoft Office –Outlook, Word, Excel) & basic web applications
Familiarity with and/or comfortable using smart device applications preferred
Ability to multi-task, prioritize, and manage time efficiently
Ability to identify recurring customer issues
Ability to develop cross-functional, professional working relationships

Benefits

Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Competitive Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching