Senior Account Manager

Account ManagerSalesFull TimeRemoteTeam 51-200Since 2012H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

11 days ago

Salary

$108K - $130K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Own planning, renewal execution, and expansion strategy for an assigned portfolio of Safer accounts. • Develop multi-threaded relationships across executive, legal, technical, and operational stakeholders. • Create structured account plans aligned to customers’ evolving trust and safety strategies and Safer’s product roadmap. • Lead executive business reviews grounded in performance data, return on investment narratives, and mission impact. • Independently craft renewal strategies for complex contracts, including pricing conversations, usage realignment, and expansion packaging. • Build risk assessments and renewal forecasts informed by usage data, contract performance, and stakeholder engagement. • Proactively identify churn risk and design mitigation plans in partnership with Product, Finance, and Legal. • Identify and drive expansion opportunities based on product adoption trends and emerging customer needs. • Monitor monthly usage against contractual commitments, identifying performance gaps and revenue implications. • Translate usage data and revenue insights into actionable recommendations for customers and internal stakeholders. • Maintain high-quality Salesforce documentation and forecasting accuracy. • Identify systemic friction in onboarding, billing, or renewal processes and recommend scalable improvements. • Contribute to the evolution of account management playbooks, renewal frameworks, and portfolio health metrics. • Serve as the primary advocate for assigned accounts internally, ensuring customer needs are understood across teams. • Partner with Product and Engineering to communicate nuanced use cases and technical requirements. • Confidently discuss how Safer’s classifiers and services integrate into varied content moderation systems and infrastructures. • Bring cross-functional partners along in resolving complex customer challenges. • Passionately promote Thorn’s mission to protect children and ensure Safer’s solutions are positioned with integrity and care. • Approach high-stakes account decisions with alignment to Thorn’s values.

Job Requirements

  • A deep commitment to putting the children we serve at the center of everything you do.
  • 5+ years of experience in Account Management, SaaS Sales, or Customer Success, including significant experience owning renewals for mid-market and enterprise accounts.
  • Demonstrated ability to independently manage complex, multi-stakeholder accounts with meaningful revenue impact.
  • Experience navigating ambiguous customer challenges and crafting structured, data-informed solutions.
  • Strong analytical fluency, including interpreting usage data, forecasting renewals, and identifying expansion signals.
  • Executive-level communication skills and the ability to influence cross-functional partners.
  • Strong proficiency in Salesforce, including reporting, forecasting, and opportunity management.
  • Exceptional organization and attention to detail in high-stakes renewal cycles.

Benefits

  • At Thorn, we value our people and offer employees a broad range of benefits.
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development opportunities.
  • Paid time off.

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