Making successful B2B SaaS businesses even better.
Onboarding & Implementation Specialist
Location
United States
Posted
10 days ago
Salary
Not specified
Job Description
Job Requirements
- 2–5 years of experience in implementation, onboarding, or customer success roles — preferably in a SaaS or technology environment.
- Strong project management skills with the ability to manage multiple customer implementations simultaneously.
- Familiarity with integration concepts, APIs, and SaaS platforms (Salesforce, HubSpot, NetSuite, etc.).
- Excellent communication and relationship-building skills — both with customers and internal.
- High attention to detail and a process-driven mindset.
- Comfort working in fast-paced, evolving environments with distributed teams.
- Experience collaborating cross-functionally with Product, Engineering, and Customer Success to streamline delivery.
- Experience supporting customers through process or system changes, with the ability to guide adoption and reinforce best practices.
Benefits
- Comprehensive Health Coverage: Coverage begins on your first day of employment.
- 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
- RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
- Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
- 12 weeks paid leave for all employees.
- Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
- Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.
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