Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.” Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy. Our guiding principles inform everything we do: As Passionate Transformers, we find a better way to innovate relentlessly. Being Mission Driven, we consistently deliver on our promises. Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. Understanding that Relationships Matter creates synergies that yield the greatest benefits for all. Intellectually Curious, eager to think deeper to learn and improve. In Doing the Right Thing, we lead by example in ALL we do. We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. We prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices.
Solution Advisor I
Location
United States
Posted
10 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role involves helping pharmacy partners unlock the full value of Enliven Health's solutions—improving patient engagement, streamlining operations, and strengthening community health.
- Strengthen subject-matter expertise on Enliven Health’s solution portfolio
- Drive customer adoption, value realization, and overall satisfaction
- Serve as a trusted product advisor for pre- and post-implementation success
- Optimize workflows and enable customers to achieve their ROI goals
Key Responsibilities
- Serve as a solution expert across the designated Enliven Health product portfolio
- Deliver customer evaluations and advisory support
- Lead pre-implementation engagements to define go-live strategies
- Conduct post-implementation reviews to confirm adoption and drive optimization
- Monitor system usage, adoption metrics, and partner performance
- Create and deliver high-quality training content and solution documentation
- Present findings and recommendations to key customer stakeholders
- Collaborate with Customer Success Managers and Sales
- Produce customer deliverables accurately and on time
- Champion professionalism and strong relationship-building
- Continuously refine and share best practices
Qualifications
- 2+ years of experience in pharmacy operations or equivalent experience/education
Preferred Qualifications
- 2+ years of pharmacy technician experience or equivalent experience/education
- Experience developing training content or facilitating learning sessions
- Experience in SaaS customer enablement or advisory-style roles
- Understanding of pharmacy workflows, technology platforms, and patient-service processes
- Ability to work under pressure and meet tight deadlines
Work Conditions
- Remote role within the United States
- Up to 10% travel for customer engagements, team events, or training
- Occasional irregular hours required to meet customer needs
- Extended periods of sitting or standing may be required
Job Requirements
- 2+ years of experience in pharmacy operations or equivalent experience/education
- Preferred Qualifications
- 2+ years of pharmacy technician experience or equivalent experience/education
- Experience developing training content or facilitating learning sessions
- Experience in SaaS customer enablement or advisory-style roles
- Understanding of pharmacy workflows, technology platforms, and patient-service processes
- Ability to work under pressure and meet tight deadlines
- Work Conditions
- Remote role within the United States
- Up to 10% travel for customer engagements, team events, or training
- Occasional irregular hours required to meet customer needs
- Extended periods of sitting or standing may be required
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