Tennessee Orthopaedic Alliance

The Patient Access Representative serves as the patient's advocate by providing top-notch customer service, understanding TOA services, and connecting patients to the best care by answering calls, obtaining necessary information, and scheduling appointments.

This role serves as a crucial link in the revenue cycle, focusing on collecting balances from self-pay patients through direct conversations and setting up payment plans. Responsibilities include managing daily appointments for open balances, explaining patient benefits, and assisting the front desk with check-out procedures.