Sun Life Financial

Perform quality monitoring of calls to meet department objectives, evaluate representative skills against metrics, provide feedback, and identify training needs based on quality results to enhance customer service performance.

The Senior Employee Benefit Sales Representative will represent the brand by solving client needs through consultative and solution-based selling, building relationships to identify, develop, and negotiate sales opportunities for employee benefits products like Dental, Life, Vision, and Disability. Responsibilities include selling through established networks, building key source relationships, constructing territory business plans, prospecting, and meeting sales goals.

The Senior Employee Benefit Sales Representative will represent the brand by solving client needs through consultative and solution-based selling, building relationships to identify, develop, and negotiate sales opportunities for employee benefits products. Responsibilities include selling Dental, Life, Vision, and Disability products, and expanding into voluntary benefits through partnerships.

The Senior Employee Benefit Sales Representative will represent the brand by solving client needs through consultative selling and building relationships within the territory to identify and negotiate sales opportunities for employee benefits products. Responsibilities include selling Dental, Life, Vision, and Disability products, increasing focus on the voluntary benefits market, and developing a business plan for the designated territory.

The Appeals Specialist II is responsible for investigating and resolving all administrative and clinical appeals according to regulatory and client requirements, which includes assembling and preparing necessary responses for clients, members, and providers. This role also involves managing workflow to meet mandated turnaround times and collaborating internally to communicate and rectify identified trends in appeals.

The specialist will assist in developing and executing member-facing communications for the State of Iowa Medicaid and Dental Programs, ensuring compliance with state contract requirements. This includes managing fulfillment activities like mailing kits and ID cards, tracking outreach requests, and collaborating with internal teams on compliance and accessibility.

Provider Partner Consultant managing relationships with dental providers

Provider Partner Consultant managing provider relationships for DentaQuest in Ohio

Provider Partner improving providers’ comprehension of dental benefit programs

Customer Service Support Representative providing information and support for dental benefits