PaulHood

The Client Success Manager serves as the primary point of contact for a designated book of business, overseeing client workflows, deadlines, escalations, and renewals while coordinating internal teams for seamless service delivery. This role is responsible for maintaining client satisfaction, driving retention, and identifying upsell opportunities to contribute to revenue growth.

The IT Support Analyst will provide tier 1 technical support to end-users across various channels, diagnosing and resolving hardware, software, and network issues, while also managing the full lifecycle of employee onboarding and offboarding processes. Key duties include provisioning and monitoring user accounts across multiple systems using identity and access management tools and ensuring compliance through regular permission audits.