GetixHealth

The primary responsibility involves handling high-volume inbound and outbound calls related to billing, payments, medical claims, benefits, and coverage, resolving inquiries efficiently and with empathy. Representatives must gather information, research accounts, clearly explain complex information, and maintain strict adherence to HIPAA regulations.

This role involves assisting patients with insurance verification, scheduling clinical services, and ensuring pre-registration requirements are met, including maintaining patient information and securing necessary authorizations. Key duties also include accurately scheduling services, providing customer support regarding financial responsibilities, and ensuring strict adherence to HIPAA guidelines.