Dental Care Alliance

The Patient Experience Specialist serves as a visible champion for patient experience by combining strong communication skills, data analysis, and patient-centered engagement to drive continuous organizational improvement. The role monitors patient feedback, identifies key opport...

This role involves managing centralized scheduling by handling inbound patient communications via phone, text, and email, ensuring accurate appointment placement, and maximizing office schedules. Responsibilities also include following up on scheduling interactions escalated from AI-based tools to resolve patient needs.