Credit9

The specialist will manage daily communications and servicing for past-due accounts via inbound and outbound channels, focusing on resolving delinquency by establishing payment plans and assisting with hardship programs. This role requires maintaining professional customer relationships while adhering to loan servicing guidelines and meeting set performance goals.

The specialist will manage daily communications and servicing for past-due accounts via inbound and outbound channels, focusing on resolving delinquency by establishing payment plans and enrolling clients in hardship assistance programs. A key part of the role involves maintaining positive customer relationships through professional collections tactics while ensuring adherence to loan servicing guidelines.