CenterWell

This role involves performing analysis of business, process, and user needs, documenting requirements, conducting cost/benefit analysis, and translating these into system requirement specifications for moderately complex to complex issues. The professional will formulate system objectives based on user needs and industry requirements, devising or modifying procedures to solve complex problems while validating achieved benefits.

The Senior Product Owner conveys product vision and roadmap to the Agile team by defining user stories and prioritizing the product backlog, maximizing the value created by the team. This role liaises with stakeholders and the development team to ensure the right product is built in the correct order, within budget and on time.

The professional will support clinicians and staff by implementing quality improvement initiatives focused on improving CMS Star measures (HEDIS), patient safety, and patient experience (CAHPS-HOS). Key duties include reviewing data, managing medication adherence reports, training teams, and collaborating with various internal and external stakeholders to close performance gaps.

The Real Time Analyst is responsible for monitoring, analyzing, and optimizing intraday performance across all contact channels, making real-time adjustments and communicating operational impacts to leadership. This role provides actionable insights to ensure service levels, staffing, and adherence goals are met using real-time analytics.

Lead discovery efforts synthesizing quantitative analytics, qualitative research, and business objectives into cohesive strategic narratives to define opportunity areas and experience principles. Develop information architecture, experience flows, and conceptual prototypes to communicate strategic direction while leveraging AI tools to accelerate synthesis and pattern identification.

The Care Manager ensures optimal continuity of care for patients transitioning into and out of services by acting as a representative for Company Home Health and facilitating patient follow-up. Responsibilities include navigating healthcare options, providing patient education on post-acute offerings, and making clinical level of care determinations.

The Care Delivery Tele Sales Agent is responsible for converting Medicare-eligible callers into patients through telephonic conversations, proactively addressing member needs and questions while providing stellar customer service. This role involves actively describing services, selling the clinical care model, and accurately documenting interactions across multiple CRM systems.

The agent is responsible for converting Medicare-eligible callers into patients by receiving inbound calls and making outbound calls to educate prospects on the value proposition, features, and benefits of membership. This involves acting as the first point of contact, anticipating needs, and partnering with sales teams to convey value-added information for informed decision-making.

Provides resolution or outreach for resolution on prescriptions that are incomplete, invalid, or contain clinical issues preventing the fulfillment of the request Decisions based on interpretation of area/department policy and methods for completing assignments Works within defin...

This role involves leading a team of WFM Reporting Analysts while simultaneously performing advanced operational analysis, focusing on data architecture and metric reporting for call center and back office operations. Key duties include managing the reporting ecosystem, defining operational metrics as the 'Source of Truth', and translating complex data into actionable business narratives for stakeholders.