Armis Security

The Technical Customer Success Manager will lead adoption and implementation plans for platinum-level customers, ensuring they realize maximum value from the Armis platform by understanding use cases and providing security posture recommendations. This role involves building trusted relationships with stakeholders and acting as the customer advocate while coordinating across internal teams like Product, Engineering, and Sales to meet objectives.

The Technical Support Engineer will provide second-level support primarily for US-based customers, resolving their most pressing technical issues and acting as a knowledge source for the growing customer base. Responsibilities include taking ownership of customer cases, troubleshooting issues, supporting customers in maximizing product use, and collaborating with internal teams on projects for company-wide impact.

This role acts as a technical overlay specialist in the sales process, collaborating with the sales team to propose AppSec solutions and leading pre-sales activities like technical presentations and demonstrations. The specialist will also become a subject matter expert on AppSec, articulating technical benefits and providing field feedback to product and engineering teams.

The Tier 2 Technical Support Engineer will provide second level support with a focus on our US based customers. As part of our Engineers based in the US, you’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most...