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Role Description

This role involves managing client services to improve healthcare operations.

• Reviews operations reports to identify problem areas and takes appropriate action.
• Interfaces with Regional Director, Medical Director, Reimbursement Directors, and Practice Management to resolve issues.
• Responsible for preparation and facilitation of site conference calls and/or site visits.
• Identifies financial performance and team structure needing improvement and collaborates on corrective action plans.
• Works on short-term plans and budgets based on company goals and growth objectives.
• Facilitates implementation of site-specific and organization-wide programs and initiatives.
• Provides support to Information Technology staff in resolving system issues.
• Escalates issues to management as needed for resolution of site or personnel challenges.
• Participates in workgroups for efficiency gains and problem/payer resolution.
• Schedules and carries out occasional travel for the company, not exceeding 5% of time.
• Provides leadership and development to Billing Supervisors.
• Monitors workflow of assigned teams and coordinates necessary labor among teams.
• Participates in disciplinary actions of team members and ensures proper documentation.
• Facilitates team building and maintains positive morale.
• Assists with auditing of team member’s work to ensure production and quality standards are met.
• Works with Training Department to formulate training workshops and monitors team members' progress.
• Ensures team members are cross-trained to guarantee coverage in all areas.
• Maintains staff within established FTE ratio budgets set by senior leadership.

Qualifications

• High school diploma or GED equivalent required.
• Four years minimum experience of related leadership and/or training required.
• Prior experience at a medical office and in the Medical Billing field is preferred.
• College coursework is highly desirable.
• Strong organizational and leadership skills.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Knowledge of Billing Operations/Accounts Receivable processes and procedures.
• Knowledge of and skilled with Microsoft O365 or Microsoft Office Suite.
• Ability to analyze various types of reports.
• Ability to use creative problem-solving skills.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to read, analyze and interpret financial information and legal documents.
• Ability to respond to inquiries and complaints from clients or regulatory agencies.
• Ability to manage multiple tasks in a fast-paced, collaborative environment.
• Ability to remain organized and effectively manage competing priorities.
• Ability to maintain confidentiality and compliance.
• Must possess a valid CA driver license and have current auto insurance.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans with a $1.20 match for every dollar up to 6%.
• Outstanding Paid Time Off: 3-4 weeks’ vacation, Paid holidays, Sabbatical.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP, travel assistance, and identity theft included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.