• Serve as the primary liaison for assigned client physician practices, managing relationships and ensuring collaboration with revenue cycle goals • Evaluate, support, and drive the implementation of enhanced front-end processes impacting the physician revenue cycle, including patient registration, appointment scheduling, time-of-service collections, pre-authorizations and referrals, charge reconciliation, and patient engagement within physician practices • Identify gaps in client support/performance and propose solutions to drive performance improvement • Conduct root cause analysis and deliver actionable recommendations tailored to client needs • Deliver educational content to practice staff based on performance insights • Monitor client KPIs and develop status reports of Client Performance, Exceptions, and Deliverables • Build relationships and organizational alignment, influence decisions, engage onsite operational teams, provide onsite presence and drive results • Partner with Pre-Access and other revenue cycle teams to resolve acute issues arising from work performed within client physician practices and recommend sustainable solutions • Facilitate client meetings to review revenue cycle operations performance and opportunities for improvement • Maintain deep understanding of Client Delivery policies and procedures • Lead and mentor others including other partners, practice managers, and practice staff fostering a culture of accountability, collaboration, and continuous improvement • Delegate and oversee projects, ensuring timely execution and alignment with strategic objectives