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Role Description

The Sales Consultant – Virtual Sales is responsible for promoting the Company’s products and services through building relationships with new and existing customers through the use of virtual mediums, such as video conferencing, telephone, email, and other electronic means. This sales position utilizes consultative selling techniques in order to maintain and grow sales of amenities, textiles, room accessories, paper, janitorial supplies, cleaning and FF&E products to hotels, motels, management groups and/or additional markets for an assigned territory.

The main focus of the Sales Consultant – Virtual Sales is to help the Company’s customers succeed while achieving sales and profit goals established by the Company.

• Responsible for maintaining and identifying new sales opportunities within prospective and existing accounts.
• Make virtual sales calls and presentations to develop and maintain a solid customer relationship to increase sales volume and category penetration.
• Utilize consultative selling techniques, product knowledge, ROI, analytical research tools (i.e., Phocas, GForce and Salesforce.com) and sales training resources to effectively target new prospects and market growth opportunities.
• Maintain, build, and expand customer relationships via video conference, telephone, email, or other electronic means.
• Continuously manage/monitor assigned accounts and take corrective action, as needed, to maintain and improve the overall customer experience.
• Regularly consult with assigned accounts as appropriate, including new products and services, company changes, holiday schedules, product pricing or information changes and new opportunities.
• Immediately notify management if an existing account is in jeopardy of discontinuing service or issues remain unresolved regardless of attempts to correct situation.
• Work with Accounts Receivable to ensure customers pay invoices within agreed upon terms.
• Regularly interact and communicate with various internal departments to provide vital information that may be necessary for servicing the customer.
• Assist in the set-up of new accounts, including Customer Account Application (CAA), customer order guides, pricing, order schedules, files, etc.
• Accurately forecast sales results and trends for a specific territory, group of accounts, etc.

Qualifications

• Bachelor’s degree in Sales, Marketing or Business preferred
• 1 - 3 years sales experience with proven record of sales success and history of accomplishments.
• Experience in the hospitality or distributed supplies industry preferred.
• Experience in relationship sales, managing new and existing customer opportunities, and up-selling preferred.

Requirements

• Excellent communication (verbal and written), interpersonal and professional interaction skills.
• Ability to communicate clearly through virtual mediums.
• Strong presentation, negotiation and closing skills.
• Ability to think creatively and become solution driven.
• Active listening skills to understand and interpret solution driven selling.
• Professional demeanor, vibrant personality, and the ability to instill trust with people.
• Goal-oriented and driven self-starter who can work independently within a team environment.
• Computer literacy including familiarity in handling and maintaining a customer database and skills that include Microsoft Office 365 (Word, Excel, PowerPoint, Teams, and Outlook).
• Familiarity with analytical software tools and CRM systems (Salesforce.com) a plus.

Benefits

• For information on Sysco’s Benefits, please visit SyscoBenefits.com

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• The employee must occasionally lift and/or move up to 20 pounds.
• This position will primarily work from a remote home-based office as determined by leadership.
• Limited travel may be required to attend training sessions, staff meeting(s), company events, client meetings and/or industry or vendor trade shows.
• This position may require evening and weekend work depending on business and/or customer needs.