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Role Description

The Course Materials Market Manager has full accountability for managing and monitoring the course materials inventory lifecycle across multiple locations (remotely).

• Collects, edits, confirms, and enters faculty adoption information.
• Sets Quantity to Cover (QTC) textbook buying decisions and initiates & controls general purchase order tasks for ACCESS & student choice adoption and program types for all assigned Market stores.
• Reports directly to the Course Materials Regional Manager or Course Materials Market Leader.
• Collaborates consistently with ACCESS Success Managers and Support teams.
• Responsible for regular campus and store team communications.
• Accountable for driving course materials strategy with in-person store team members.
• Acts as liaison between Business Operations & field/store management.
• Primary point of business contact and analytical support for Regional Managers, Market Leaders, and Store Management regarding course material status and performance.
• Demonstrates strong knowledge of Follett systems and strategies.
• Effectively executes company programs and initiatives.
• Ensures compliance with company policies and procedures.
• Partners with various support partners, including Store Operations, Customer Success org, AP, HR, and Training.
• Consistently demonstrates Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion.
• Demonstrates proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self.

Qualifications

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• Store operations, account management, and/or project management experience.
• Excellent communication skills, both written and verbal, able to convey concepts and solve complex problems across multiple teams.
• Advanced skills with Microsoft Office Suite, especially Excel, Teams & BI.

Requirements

• Oversees the course materials department for multiple locations and contracts.
• Manages and monitors course materials inventory lifecycle, with direct decision-making responsibility for their assigned group of stores.
• Responsible for report generation/disbursement, analyzing the data, and acting as primary Text Decision Makers to take actions based on that analysis.
• Provides direction to store management and/or RMs to ensure all course material lifecycle tasks are completed in the stores.
• Evaluates course materials' business performance, including QTC decisions, inventory levels, purchasing and disposition activities.
• Reviews and directs planning activities to ensure data accuracy.
• Collects course materials information from the school faculty and administration at all assigned locations.
• Acts as primary text decision maker, responsible for calculating the quantities of course materials needed for the school term.
• In partnership with store management, presents, interacts, and influences faculty, department chair(s), Dean, and/or administration on course materials issues.
• Seasonal in-store visits for operational review and/or providing assistance.
• Accountable for providing feedback and consistent communications to the Regional Manager, Store Manager, and key campus partners on course material department checkpoints.