• Provide direction and operational support to healthcare service vendor partners • Collaborate with internal program teams to manage vendor activities tied to quality and risk adjustment goals • Collaborate with Provider Engagement teams to monitor and evaluate outcomes for Value Based and Delegated Services Providers, ensuring the delivery of high value, coordinated services across the region • Manage vendor deliverables, contractual obligations, and service-level agreements • Track, prioritize, and oversee a high volume of vendor activities while supporting internal Humana partners • Identify issues, communicate findings, and influence process improvements • Facilitate issue resolution, identifying and addressing process gaps, and optimizing workflows to enhance the quality of care and promote operational excellence