• Handles physical documents and paper records to verify the eligibility of patients or members for healthcare services • Reviews paper forms, applications, or supporting documentation to gather and validate information such as insurance coverage, demographic data, and eligibility criteria • Organizes paper-based eligibility documents by creating and maintaining filing systems, ensuring proper document storage, and implementing strategies to improve accessibility and retrieval of information • Analyzes the paper-based information and documentation to determine the eligibility of patients or members for healthcare services • Performs manual data entry tasks to input eligibility information into relevant systems or databases • Ensures compliance with relevant healthcare regulations, policies, and industry standards in relation to paper-based eligibility operations in order to maintain patient confidentiality • Identifies opportunities to enhance the efficiency and accuracy of paper-based eligibility operations • Follows regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and personal development • Generates reports and analyzes data related to paper-based eligibility operations to help improve processes, address bottlenecks, and support decision-making