• Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. • Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication. • Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand. • Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries. • Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.