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Role Description

The Manager of Credentialing & Market Enablement is responsible for leading the carrier onboarding and management function for Howden US, ensuring that new and existing carrier relationships are established, maintained, and optimized with accuracy, timeliness, and regulatory compliance. This role sets strategic direction and governance standards for carrier setup, contract negotiation, market access, and risk/compliance screening. The Head of Carrier Management partners closely with operational leaders, technology teams, and client service executives to drive process efficiency, automation, and exceptional client experience at scale.

You will oversee a team of managers and analysts, providing leadership, coaching, and guidance to ensure consistency, quality, and continuous improvement across all business units.

What will you be doing?

• Enterprise Strategy & Governance
  • Define and execute the shared service strategy for carrier onboarding and management across all business units.
  • Establish governance frameworks, SLAs, and performance metrics to ensure efficiency, consistency, and compliance.
  • Partner with operational and functional leaders to align carrier management delivery with enterprise objectives and service standards.
  • Develop policies, controls, and audit-ready procedures that ensure compliance with regulatory, carrier, and client requirements.
• Carrier Onboarding & Relationship Management
  • Oversee end-to-end onboarding of carriers, intermediaries, MGAs/MGUs, wholesalers, and brokers through the US regional service center.
  • Manage contract negotiation, market access, and appointment processes, ensuring all documentation and compliance requirements are met.
  • Coordinate risk and compliance screening, including AML/KYC, sanctions, and due diligence, in partnership with the Security & Counterparty team.
  • Maintain centralized records and systems (Epic, EOS, Master Entity Tracker, MCAT Worksheet) for tracking entity status and readiness.
  • Serve as an escalation point for critical issues, coordinating with carriers and account teams to ensure resolution.
  • Ensure quality assurance through proactive review, trend analysis, and root cause resolution.
• Carrier Onboarding & Relationship Management
  • Oversee adherence to state, carrier, and regulatory requirements related to carrier onboarding and management.
  • Maintain enterprise-level visibility into audit trails, exception management, and remediation activities.
  • Partner with compliance and risk management functions to proactively identify and mitigate operational risks.
  • Ensure readiness for internal and external audits through standardized documentation and governance.

Key Skills & Competencies

• Enterprise Leadership: Ability to manage large-scale operations across multiple regions and business units.
• Carrier Management Expertise: Deep understanding of carrier onboarding, contract negotiation, and market access processes.
• Risk & Compliance Awareness: Strong understanding of regulatory, carrier, and documentation requirements.
• Strategic Partnership: Ability to collaborate effectively with business, compliance, and technology stakeholders.
• Analytical Acumen: Proficiency in using performance data to drive decision-making and process optimization.
• Change Leadership: Experience leading transformation within shared service or COE environments.
• Stakeholder Engagement: Proven ability to build and maintain relationships with carriers, intermediaries, and internal teams.

Qualifications

• Bachelor’s degree in business, Operations, Insurance, or related field.
• 8–12 years of experience in insurance operations, carrier management, or enterprise process management.
• At least 3–5 years in a senior leadership role overseeing multi-region or centralized operations.
• Proven success implementing governance, automation, and continuous improvement initiatives.
• Experience with insurance systems (e.g., Epic, EOS, AMS360, or equivalent platforms).
• Demonstrated expertise in carrier onboarding, contract negotiation, and compliance screening.

Compensation and Benefits

• The expected base salary range for this role is $90,000 - $120,000; actual base salary will be determined based on factors including candidate experience and work location.
• This role is classified as exempt under the Fair Labor Standards Act (FLSA).
• In addition to a competitive base salary, employees are eligible to receive a discretionary bonus.
• Howden also offers a variety of benefits and programs, subject to eligibility, including:
  • Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
  • 401(k) retirement plan
  • Flexible Paid Time Off and paid parental leave
  • Life and Disability insurance