• Serve as the subject matter expert on all global and local ER policies, providing interpretation and risk-based guidance to HR Business Partners (HRBPs) and managers. • Manage and document complex employee relations investigations, escalating high-risk sensitive cases to senior HR leaders or legal partners as appropriate. • Provide clear, consistent, and legally sound advice to managers on policy interpretation, especially in cases where local laws intersect with global standards. • Provide day-to-day performance management guidance to management (coaching, counseling, career development, performance improvement plans, disciplinary actions, etc.) • Often play the role of coach, mediator, and connector between employees and management. • Execute the dissemination and maintenance of global HR policies and the employee handbook, ensuring consistent interpretation while accommodating local legal requirements. • Apply current knowledge of international and US labor laws to ER cases, partnering with Legal and HRBPs to assess the impact of new legislation on existing practices. • Design, maintain, and standardize official employment templates for multi-country use, ensuring localization of legal clauses where required. • Support the identification of new or streamlined global HR operational processes (e.g., leave management, international onboarding/offboarding) to enhance efficiency and compliance across all entities. • Help establish and maintain system of record for all investigations and documented performance issues • Create consistent reporting process/dashboard that can be shared on demand and monthly cadence • Take a holistic approach to investigations, identifying themes, root causes and key issues and partner with HRBPs and Legal on proactive solutions • Company-wide training on key performance management and employee topics • Improve and scale the company approach to employee relations and performance management