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Role Description

As a Remote Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve.

• Responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers.
• First point of contact for patients, managing patient appointment scheduling and addressing general patient needs.
• Accurately communicates patient needs to the clinical staff through centralized call center operations.
• Ensures communications and appointments are accurate, timely, and compliant with organizational policies.
• Fosters effective communication with clinicians, patients, and leadership.

Qualifications

• H.S. Diploma or GED required
• Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred
• 1-3 years of experience in scheduling, operations, or healthcare administration required
• 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations

Requirements

• Proficiency in scheduling software, EMR systems, and Microsoft Office Suite.
• Excellent verbal and written communication skills with strong customer service orientation.
• Delivers prompt, courteous, and knowledgeable support to customers.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments.
• Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols.

Benefits

• Paid Time Off (PTO)
• Comprehensive Health Benefits - Medical, Dental & Vision
• 401k with company match
• Tuition reimbursement