ParentSquare
Unified Equitable Engagement
Customer Advocacy Manager
Location
California
Posted
1 day ago
Salary
$70K - $100K / year
Bachelor Degree3 yrs expEnglish
Job Description
• Play a pivotal role in amplifying the voices of ParentSquare customers.
• Focus on harnessing the power of their success stories to elevate ParentSquare’s market presence.
• Lead in identifying, nurturing, and promoting customer advocates.
• Create compelling content showcasing ParentSquare contributions to family engagement and student success.
• Partner with Customer Success, Sales, Product, Events, and Marketing to identify advocates.
• Capture and develop compelling customer stories—quotes, videos, case studies, social content, and presentation assets.
• Grow and engage the ambassador community through campaigns, recognition programs, and networking sessions.
• Identify, prepare, and support ambassador speakers for events.
Job Requirements
- 3–5+ years of experience in customer advocacy, community management, customer success, event management, or related fields.
- Exceptional relationship-building skills with educators, district leaders, and internal teams.
- Strong writing, interviewing, and storytelling ability.
- Comfortable working with CRM and engagement tools.
- Experience managing speakers, content pipelines, and/or conferences is a plus.
- Highly organized with strong follow-through and operational rigor.
- A passion (plus proven track record) for education, community building, storytelling, and elevating customer voices.
Benefits
- Employer-paid health insurance (including dependent coverage)
- An employer-matched 401K retirement savings program from day 1
- Paid Parental Leave
- Stock options
- Health + wellness reimbursements
- PTO that increases each year
- 15 paid holidays, including your birthday!
