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Role Description

This role involves being the front line of our member experience—ensuring every interaction is seamless, valuable, and engaging.

• Acting as the primary point of contact for members within The Contrarian Community Slack workspace, promptly addressing inquiries, concerns, and feedback.
• Fostering a positive and supportive community environment by actively engaging with members, initiating discussions, and encouraging participation in community activities.
• Monitoring community discussions, identifying emerging trends, and escalating issues or feedback to the appropriate team members for resolution.
• Helping members find and utilize resources made available as part of their Contrarian Community membership.
• Connecting members with other members and/or community experts.
• Collaborating closely with other members of the team to develop and implement strategies for increasing community engagement and retention.
• Assisting with the organization and facilitation of virtual events, workshops, and Q&A sessions to enhance member experience and promote knowledge sharing.
• Maintaining up-to-date knowledge of Contrarian Thinking's product offerings, features, and updates to effectively assist members and provide accurate information.
• Proactively identifying opportunities to improve community processes, workflows, and communication channels to enhance overall efficiency and member satisfaction.

Qualifications

• Experience in banking or financial services strongly preferred.
• Strong written and spoken English skills required; comfortable leading phone conversations, gathering feedback, and communicating clearly and professionally with members.

Requirements

• Demonstrated experience managing high-volume customer support tickets with strong resolution speed and quality; hands-on experience with HubSpot (or similar CRM/help desk platforms) is highly preferred.
• Previous experience in customer service, community management, or a related field is preferred.
• Excellent written and verbal communication skills with a friendly and professional demeanor.
• Strong interpersonal skills with the ability to build rapport and establish positive relationships with community members.
• Extremely detail-oriented and highly organized, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Familiarity with Slack or similar communication platforms is a plus.
• Passion for fostering online communities, driving engagement, and delivering exceptional customer experiences.
• Ability to work independently and collaboratively within a remote team environment.
• A self-starter; you learn quickly, absorb like a sponge, and take action.

Benefits

• Unlimited PTO Policy (with approval from your Direct Support) + 9 paid US holidays and your 3 local holidays.
• On-time direct deposit pay 2x/month.
• Learn expert deal-making and how to buy businesses with 100% free access to all of our courses and our flagship Contrarian Academy.

Company Description

We free minds and build bank accounts. We're on a mission to help 1 million people become financially free and to create 100,000 small business owners.

• We're a digital education and media startup that has amassed 5+ million followers in less than 3 years.
• Our weekly newsletter is read by over 500,000 subscribers.
• We produce content in the finance niche on our YouTube channel and other social media platforms.
• 99% of our content is 100% free.
• We help people become expert deal makers through our courses and 1,200+ person global community.
• Our members have acquired over $238,000,000 in revenue through our education arm.
• We have our own investment fund, Contrarian Thinking Capital, that invests in businesses and tech that supports SMB growth.