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Role Description

This role involves providing technical support to internal and external users of computer applications and hardware.

• Resolve client/customer technical issues through virtual, real-time communication.
• Serve as a liaison between customer/client and IT to resolve business issues related to technologies.
• Collaborate with network services, software systems engineering, and/or applications development to restore service and/or identify problems.
• Maintain a troubleshooting tracking log ensuring timely resolution of problems.
• Manage user access rights.

Qualifications

• 0-2 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Experience supporting proprietary software applications, Microsoft Windows 7/10
• Experience in an inbound phone support or customer service environment
• Experience setting up and supporting network printing using TCP/IP
• Fundamental understanding of networking including TCP/IP, WINS, DNS
• Switch and Router setup and troubleshooting
• Experience supporting label printers
• Fundamental understanding of SQL is a plus
• Knowledge of Nuclear Medicine is a plus

Requirements

• Flexible work schedules covering 7:00am-8:00pm EST, Monday through Friday including Holidays.
• After training, the opening will be for the 11:00 AM - 8:00 PM EST shift.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs