Technical Customer Care Specialist I
Location
Kansas + 3 moreAll locations: Kansas, Missouri, Utah, Vermont
Posted
1 day ago
Salary
$16 - $24 / hour
High School2 yrs expEnglishCloud
Job Description
• Provides technical customer support to ensure that all customers are satisfied with the products and services
• Engages with customers to ensure understanding of product/service capabilities and operations
• Trains customers in standard operational procedures and provides coaching/expertise to help resolve technical and procedural difficulties
• Liaises with product, service delivery and other teams to help address unanticipated issues and situations
• Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues
• Will be responsible for routine customer questions relating to product usage within Xtime support
• Provide support for technical issues relating to the Cox Automotive suite of products
• Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards
Job Requirements
- High School Diploma/GED
- Generally, less than 2 years of experience
- Ability to troubleshoot and document issues related to system performance and functionality
- Excellent communication skills (Verbal and Written)
- Strong problem-solving/troubleshooting skills
- Strong interpersonal skills and attention to detail
- Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
- Ability to work independently as a team to deliver on individual and business goals
- Displays strong dependability and reliability (preferred)
- Ability to handle multiple, competing priorities and deliver results in a fast-paced environment (preferred)
- CRM case logging/Salesforce experience (preferred)
- Experience with interaction distribution systems such as Genesys Pure Cloud (preferred)
- Automotive industry knowledge (preferred)
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off in the form of bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
