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Success Engineer

EngineerEngineerFull TimeRemoteTeam 1-10H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

42 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglishJava ScriptPythonSQL

Job Description

• Serve as the first line of technical escalation for customer issues. • Investigate, reproduce, and narrow down the root causes of reported problems. • Identify whether an issue is a product bug, a configuration issue, or a user misunderstanding before escalating to engineering with a bug report. • Guide customers through fixes when necessary. • Provide recommendations for optimizing product usage and preventing common pitfalls. • Provide SQL-based data checks and help customers validate data directly. • Partner with engineering to hand off well-documented bug reports that are ready to be picked up by our engineering team. • Collaborate with the forward deployed and customer success teams to translate customer needs into actionable feedback. • Contribute to improving internal troubleshooting playbooks and external knowledge bases. • Spot recurring patterns in customer challenges and propose solutions (documentation, tooling, product changes). • Share insights that help reduce support friction and improve customer satisfaction.

Job Requirements

3-6 years of professional experience in technical support, information technology, customer success, or software engineering, or related fields
Demonstrated ability to independently drive complex projects directly with stakeholders
Track record of contributing to products or solutions that reached real users/customers
Strong understanding of APIs and data formats (JSON, CSV).
Ability to read and interpret logs, error messages, and simple scripts (Python/JavaScript helpful, but not required to deploy code).
Strong skills with SQL for querying and validating data.
Comfort navigating AI environments and diagnosing configuration issues.
Excellent written/verbal communication for translating technical findings into customer-friendly explanations.
Ability to juggle multiple priorities while staying detail-oriented.
Empathetic, patient, and solutions-focused when working with customers.
Past experience in a technical customer success, solutions engineering, or advanced support role.